FAQ.

Yes, same-day delivery is available only in the (Greater) Amsterdam area, all other locations in The Netherlands we can guarantee a next day delivery. Same-day deliveries in Amsterdam can be done only for orders that are in before 3PM. Please also expect your delivery to take up to 3-4 hours. Any orders placed after the 3PM deadline can be picked up if the device is desired on the same day.

Yes, we provide airport delivery. Please make sure that you provide us with your flight details in your order form. Airport deliveries are only possible for flights that land before 9PM.

WiFi is life! So we can imagine that you would like to connect with the rest of the world straight away. If you provide us with your flight details, we will make sure that one of our delivery heroes will be at the arrival gate to hand you over your WiFi Unlimited Hotspot. Just look for the person in the crowd with the bright pink WiFi sign….there’s your lifesaver!

Unfortunately, we do not.

Orders must be placed at least 3 days prior to the start of your rental period.

We will have your order shipped so that it arrives at your shipping address one day prior to the start of your rental period. Same-day deliveries will be delivered within 3-4 hours from order placement.

Devices can be delivered to most hotels, offices, and residences.. If the address provided is undeliverable, we will notify you by email. Devices can also be delivered to Schiphol Airport. For any deliveries to a location without a concierge, you must be present at the time of delivery. We cannot be responsible for any delays due to insufficient delivery addresses.

Please contact us via the contact form. For urgent changes, please call us.

Unfortunately all order fees must be paid in advance by credit card, PayPal or iDeal payments.

We are very sorry to hear this and would like to apologize for any inconvenience this may have caused. Please contact us and we will do our best to assist you immediately.

We are very sorry to hear this and would like to apologize for any inconvenience this may have caused. Please contact us and we will do our best to assist you immediately.

Yes, there is a minimum rental period of 3 days, for shorter periods please contact us.

Yes, to cancel, please contact us via email. Please note that cancellations made four or more days prior to your requested pick-up date will be free of charge. However, for cancellations made three days or less before the start of your rental period will incur 50% of your order amount. (Credit card transaction fees will not be refunded and any difference in exchange rates will not be considered.)

Yes, there is a fair usage policy.
With our unlimited data plan you will get 5GB per day, at the start of each day (00.00 hrs) you will automatically get new data (5GB).

Please refer to this graph.

You can pay by all major credit cards, iDeal or PayPal

Unfortunately our services are not tax free. All fees on this website include VAT (21%).

Yes. Normally our minimum is 3 days, but if you stay for only a single day we can make an exception. Please contact us.

We provide refunds for product malfunctions, but unfortunately refuse refunds for product incompatibility.

Please refer here for details.

Please refer here for details.

As traveller’s insurance generally covers compensation fees, we believe an add-on insurance policy is not very beneficial to our customers. Please let us know if you would need to file a report to your insurance provider (e.g. credit card company) as we would be happy to provide any necessary documents to do so.

Please send us back your rental device with the provided return package by taking it to the post office or dropping it into a post box. Return packages can also be dropped off at any PostNL drop off

No, postage is already paid for.

Please post the return package for delivery by 10AM the morning after the end of your rental period.

Please contact our customer care service at support@walkingwifi.com or call during business hours to +31(0)853011275

First, please contact us. We will charge you for the compensation and provide a replacement immediately. Lost usage opportunities will not be redeemable or refunded. Please refer here for compensation fees. If you would like to make a traveler’s insurance claim, we can provide the documents so feel free to ask!

Usually yes, but please note that there will be no post offices or post boxes after the security checkpoint.

Please ship the device back to us within 5 days from the end of your lease or we will have to charge you for compensation of the device and all accompanying parts.

A mobile hotspot is a device that mimics your home Wi-Fi router and can connect to the internet through 4G/LTE mobile connections. It runs on battery instead of a power line and is connected to the internet over cellular networks instead of land-cables. Our devices utilize the European mobile networks.

This depends heavily on usage, but according to the manufacturer the battery should survive up to 10 hours of internet use and 400 hours in standby-mode.

This depends heavily on the usage but for those wanting to use a lot of Internet, we recommend 1 to 2 users per device. But if needed you can connect up to 10 devices.

Please use the included cable and adapter to recharge your device.

No, there are no required settings.

No, you will not need to purchase a SIM.

Yes, please contact us.

Yes, but we do not provide refunds or reimbursement for any lost usage opportunities.

Yes! With our device you can travel around Europe within the same price plan. You can use our devices in the these countries : ( lijst EU landen toevoegen)